Help and frequently asked questions

Check that you are using the same phone number or e-mail you registered with. If the one-time code does not arrive, wait a minute and request it again. If you are still locked out, open a support ticket from the sign-in page of a device you used before, or contact us on Telegram.

Your wallet is a prepaid balance shown in Toman. Each answer deducts its actual cost after it is delivered, and the cost is shown on the answer. If an answer fails before it is delivered, you are not charged.

Payments are confirmed with the bank gateway after you return to the site, which can take a few minutes. If nothing changes after 15 minutes, open a support ticket and attach the order number from your receipt so we can check it.

Each answer shows the model that wrote it. If your chosen model is unavailable or your plan allowance is used up, we may answer with a different model and we always label it. You can retry with the model you wanted.

Your conversations belong to you and are visible only to your account. You can delete a conversation at any time. Prompts are sent to the model provider that serves your chosen model to produce an answer.

Use the Report button under the answer and choose what is wrong. A reviewer looks at every report within 24 hours. If a report is dismissed and you disagree, you can appeal once within 7 days from the My reports page.

Open the service status page. When international AI models are unreachable you will see it there and in a banner in the app; sign-in, your history and your wallet keep working and nothing is charged for a message that could not be answered.

Open a support ticket from the Support page. We answer between the hours shown there, Tehran time, and you will get a notification when we reply.